360° Surround Sound 100W Portable Bluetooth Speaker

Brand: Trusmi
Model: BS02-01
Color: Black
Bluetooth：V5.3
Input：DC 5.0V
Power：100W
Battery：12000mAh

Our Global Promise: Quality & Trust Without Borders
At Trusmi, we believe that premium sound should come with premium support. No matter where you are in the world, we are dedicated to ensuring you have a seamless experience from the moment you click "order" to the thousands of hours you spend with our products.

1. 30-Day Global Return Policy
Not 100% satisfied? No problem. We offer a 30-day return window from the date your package arrives.

Condition: Items must be in their original, unused condition with all original packaging, manuals, and accessories included.

Process: To start a return, please contact our support team to obtain a Return Merchandise Authorization (RMA) number.

Shipping: For change-of-mind returns, customers are responsible for the return shipping costs to our nearest regional fulfillment center.

2. 12-Month International Warranty
We stand behind our craftsmanship. All Trusmi electronic products are covered by a 12-month limited international warranty.

What’s Covered: Any functional defects in materials or workmanship under normal use (e.g., battery issues, Bluetooth connectivity, speaker failure).

What’s Not Covered: Damage resulting from accidents, liquid submersion, unauthorized repairs, or general wear and tear from daily use.

3. Your Consumer Rights
We strictly comply with International Consumer Protection Standards. Our policies are designed to exceed local requirements in most regions, ensuring that you receive a fair, transparent, and high-quality service experience regardless of your location.

4. Simple 3-Step Warranty Claim
If your product develops a fault, we make it easy to get back to your music:

Contact: Email us at [Support Email] with your Order ID and a clear photo or short video of the issue.

Assessment: Our technical support team will review your case and provide a solution within 24 business hours.

Resolution: If a hardware defect is confirmed, we will either provide a free replacement or a full refund, depending on the situation and your preference.

Contact Our Global Support Team
Email: kenozhu@kennuogroup.com

Response Time: We aim to respond to all inquiries within 1 business day.

Hours: Monday - Friday (Global Coverage)