Shipping policy

Shipping Policy

At Trusmi, we want your order to arrive safely and smoothly. This Shipping Policy explains how we process, ship, and support orders placed on our website.

1. Shipping Area

Our store currently primarily serves customers in Australia.

For some products or promotions, shipping availability may vary depending on destination and logistics conditions. If shipping is not available for your address, you will see a notice at checkout.

2. Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing times may be slightly longer during peak periods, major sales events, or holidays.

3. Shipping Time

Estimated delivery times vary depending on your location and the shipping service used.

For Australia orders, estimated delivery is typically:

  • Standard Shipping: 5–10 business days
  • Express Shipping: if available, estimated time will be shown at checkout

Please note that delivery times are estimates only and may be affected by courier delays, weather, public holidays, customs procedures, or other factors outside our control.

4. Shipping Fees

Shipping fees are calculated at checkout based on your order, delivery address, and selected shipping method.

Any available free shipping offer or shipping discount will be shown clearly at checkout before payment.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your shipment.

Please allow some time for tracking updates to appear after dispatch.

6. Delays

While we do our best to deliver orders on time, delays may occasionally happen due to:

  • courier network disruptions
  • customs clearance
  • weather conditions
  • peak shopping seasons
  • incorrect address information
  • other unexpected events outside our control

If your order is significantly delayed, please contact us and we will do our best to assist you.

7. Incorrect Address Information

Please make sure your shipping address, email address, and phone number are correct before placing your order.

Trusmi is not responsible for delivery issues caused by incorrect or incomplete shipping details provided at checkout. If an order is returned due to address issues, additional shipping charges may apply for re-delivery.

8. Damaged, Lost, or Incorrect Orders

If your order arrives damaged, incorrect, or appears to be lost in transit, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

  • your order number
  • a short description of the issue
  • clear photos, if applicable

We will review the case and provide appropriate support based on the situation.

9. Customs, Duties, and Taxes

For Australia orders, most shipments are delivered as normal retail orders. However, if any customs duties, import taxes, or related charges apply, these are the responsibility of the customer unless otherwise stated at checkout.

10. Split Shipments

In some cases, items in the same order may be shipped separately depending on stock availability or warehouse arrangement. If this happens, you will receive tracking details for each shipment where applicable.

11. Contact Us

If you have any questions about shipping, delivery, or your order status, please contact us:

Email: sales01@trusmi.net
Website: www.shoptrusmi.com

We’re here to help and will get back to you as soon as possible.